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Clear guidance and answers about orders, digital products, payments, and support. If you can’t find what you need, contact the appropriate support email below.
Please use the correct email based on your inquiry:
Including clear details helps us respond faster.
Please include the email used at checkout, the product name, order details, and screenshots or files if the issue is technical or visual.
Digital products must be manually downloaded by the customer. Downloads are available immediately after purchase.
You may download the product an unlimited number of times within 72 hours from the moment of purchase.
After 72 hours, download access expires automatically and cannot be restored.
No. Download access is time-limited by design. Customers are responsible for downloading and backing up files within the 72-hour window.
Customers are responsible for ensuring compatibility with their own devices, operating systems, and software before purchasing.
Digital products are generally non-cancellable once access is granted. For physical items, contact us immediately if your order has not entered fulfillment.
Checkout is handled securely through Stripe. Available payment methods depend on your location and Stripe’s supported options.
Only if you have explicit permission from the owner. Unauthorized use of payment methods may be illegal.
Physical products ship to locations supported by our fulfillment partners. Availability may vary by product and destination.
International shipments may be subject to customs duties, VAT/GST, or import taxes. These fees are the buyer’s responsibility unless stated otherwise.
Abuse of digital downloads, false claims, or chargebacks after file access may result in revoked access and permanent support refusal.
We reserve the right to protect our platform and creators from misuse.